13333 bet's Privacy Policy

13333 bet is an online gaming and sports betting platform operated for users in Bangladesh. This privacy policy ("Policy") explains how your personal information is processed when you use our website, mobile app, or any related services.

By registering on our platform, making a deposit, playing games, or using any of our services, you are considered to have accepted the terms of this Policy. The terms of service that accompany this Policy are detailed in our Terms and Conditions. If you disagree with any part of this Policy, we ask that you do not use our services.

This Policy applies to all users residing in Bangladesh. We process information in compliance with applicable laws and regulations, and we treat your right to privacy with the utmost importance.

13333 bet may collect information from you in various situations. We broadly divide the information collected into three categories:

• Name, email address, mobile number, and date of birth provided at the time of registration.
• Identity document information for account verification (KYC), such as a copy of your National ID card or passport.
• Payment method details provided for deposits and withdrawals — bKash, Nagad, Rocket, Upay, or bank account details.
• Information and messages provided when contacting customer support.
• Your preferred language, betting preferences, and account settings.

• IP address, browser type and version, and operating system information.
• Logs of the pages you visited, which games you played, and how much time you spent.
• Transaction history — deposits, withdrawals, bet amounts, and results.
• Device identifiers and mobile app usage information.
• Information collected through cookies and similar tracking technologies (see Section 5 for details).

• Transaction verification information from payment processors or banking partners.
• KYC-related information from identity verification service providers.
• Relevant information from fraud prevention and risk assessment services.

13333 bet uses your information only for specific, legitimate, and necessary purposes. These purposes are described in detail below:

• Account Management: Creating, managing, and maintaining your account, and verifying your identity.
• Service Delivery: Running all our services correctly, including gaming, betting, deposits, and withdrawals.
• Security and Fraud Prevention: Identifying and preventing unauthorized access, suspicious transactions, and account fraud.
• Legal Obligations: Meeting applicable legal requirements related to anti-money laundering (AML) and identity verification (KYC).
• Customer Support: Properly responding to your questions, complaints, or requests.
• Promotional Communications: Informing you about bonuses, offers, and relevant updates with your consent — which you can opt out of at any time.
• Service Improvement: Analyzing usage patterns to improve the quality and experience of our platform.
• Responsible Gaming: Identifying signs of excessive betting to provide assistance, and implementing our Responsible Gaming Policy.

13333 bet may share your information with third parties in limited and necessary situations. These situations are outlined below:

Only the necessary information is shared with third-party service providers required to operate our services — such as payment processors, technology infrastructure providers, and customer service platforms. These partners operate under our instructions and may not use your information for their own purposes.

Information may need to be disclosed in compliance with court orders, lawful requests from government authorities, or applicable legal obligations. Such disclosures will always be limited to the minimum amount necessary.

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the relevant parties. In such cases, we will notify you in advance, and the same level of protection as under this Policy will be maintained.

Some of our service partners may be located outside Bangladesh. In such cases, we ensure that data transfers follow international privacy standards and that adequate protection of your information is maintained.

13333 bet uses cookies and similar technologies on our website and app. Cookies are small data files stored in your browser that help recognize you on subsequent visits.

• Essential Cookies: These are necessary for the basic functionality of the website, such as maintaining login sessions and ensuring security. These cookies cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as language selection or game settings.
• Analytics Cookies: Used to understand how users interact with our platform and to improve service quality.
• Advertising Cookies: May be used to show relevant promotions based on your interests — you can control these cookies from your browser settings.

You can delete or block cookies from your browser settings, though this may affect the functionality of some of our services.

13333 bet adopts industry-standard technical and organizational measures to protect your information. The key components of our security framework are:

• All data transmission is secured using SSL encryption technology.
• Passwords are stored in encrypted form — no employee can see your actual password.
• Sensitive payment-related information is kept in separately encrypted storage.
• Regular security audits and vulnerability assessments are conducted.
• Two-Factor Authentication is available.

Your information is retained only for as long as necessary. In general, certain information may need to be kept for a set period after account closure to meet legal obligations. Once the need has passed, information is securely deleted or anonymized.

As a user of 13333 bet, you have the following rights regarding your own information:

• Right to Access: You may request to know what information we hold about you, where it is stored, and how it is used.
• Right to Rectification: You may request correction of any inaccurate or incomplete information about you.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though it may not be possible to delete all information if legal obligations exist.
• Right to Restrict Processing: You may request that the processing of your information be temporarily suspended for specific reasons.
• Withdrawal of Consent: You may stop any consent-based processing of your information — such as marketing communications — at any time.
• Right to Data Portability: You may request your information in a structured, machine-readable format.
• Right to Lodge a Complaint: If you are not satisfied with how your information is processed, you have the right to file a complaint with the relevant authority.

To exercise these rights, please contact us through the details provided in Section 10 below. We will respond within a reasonable time after receiving your request.

All services of 13333 bet are strictly for individuals aged 21 and above. We do not knowingly collect or process information from anyone under the age of 21. Age is verified during the registration process, and accounts registered with false information will be closed.

If a guardian suspects that a minor's information has been collected by mistake, they may contact us — we will delete that information promptly.

13333 bet may update this privacy policy from time to time. This policy may be revised due to changes in services, adoption of new technology, or legal requirements.

For significant changes, we will post a clear notice on the website and inform you via your registered email or mobile number. Continued use of our services after a change is made will be considered acceptance of the revised policy.

The latest version of this policy will always be available on this page. To familiarize yourself with our other legal documents, you may visit our About Us page.

If you have any questions, comments, or requests to exercise your data rights regarding this privacy policy, please contact us. Our support team is available in both Bengali and English, seven days a week, 24 hours a day, via live chat and email.

Contact by email: [email protected]

For privacy-related complaints or requests to exercise your data rights, send an email with the subject line "Privacy Request". We will respond as soon as possible.